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Some recent reviews from Ford of Canada survey returns
I had no issues with any of my service experience. It was excellent as always.
Very fast. Interior had dirt/grease left on seat and carpet. Was able to clean off with cleaner
The brake work was performed on the day I took car in for its regular servicing and winter tire change.It did take a little longer than was hoped for but all in all I was pleased with the result.
I phoned another dealer for service and was told they could get my vehicle in for recall from Ford in 14 days. I then call Gallinger Motors and was told they could do the work on monday. which was in 3 days. I dropped vehicle off sunday evening and was phoned monday afternoon it was fixed and ready and could pick it up anytime.I am very please and will be taking my vehicle here for all my vehicle services.
we sought out this dealership because they had the vehicle we wanted, so ti was an easy sell for them and pretty simple process.dont know much about the dealership as we have only been there twice, but they seem nice.
The 2018 Escape is the fifth vehicle purchased from Gallinger Ford by me and other family members. I am entirely satisfied with the excellent treatment I received during the sales experience. I should also point out that we have been entirely satisfied with Gallinger Ford's service department over the years.
Excellent dealership. The mustang is outstanding. Salesman was fabulous.
Very friendly and helpful people
Rob Farrant is what makes the sale for me. He is an excellent sales person to deal with and I hope he never fully retires!
Nothing to improve. Everything was excellent!! Love my new truck!!
The maintenance pack was a good value sold at time of purchase
Sales person was very good even if he wa new. The day I pick it up unfortunately he was with a customer so I had to wait an hr to do the final paperwork and drive off
service adviser was very courteous and understanding - job well done
Nothing except if it was free but don't expect that
Stan is the BEST! He is always most helpful and friendly. My car was in for the week last time it was there and I popped back in and he wasn't there and I spoke with a new advisor (female), she was very rude and dismissive. She pretty much didn't want to deal with me and got someone from the back to come talk to me and he was also very dismissive and rude. I was VERY happy when Stan was back in as he understands my loyalty and commitment to FORD and GALLINGER as I have bought 3 Focus's there in the past ~year. Joe is also super to deal with when Stan is not there but unfortunately he was helping another customer the day I popped in. The "young" girl has treated me poorly 2 times and I will no longer deal with her. She should not be in a customer service type role.
all went great, once we took over ownership of our new Escape we realized that you should never do a walk around at dusk as next morning we discovered a slight dent to passenger door. As we only drove 2 km home we knew it had to have been there when we did our walk around. Called Tony our salesman and he had the body guy do repair asap. The service was great and we did figure out that perhaps the big 0% on interest that was displayed on the passenger door may have allowed us when we took car out for test drive not to see this. All was solved seamlessly and we are extremely happy with our purchase.
Best experience we have ever had when buying a new vehicle. Thank you very much to Jesse Krahn and Drew Donoghue for helping us with the purchase of our new Ford.
The sales staff took the time to explain different options available to me regarding vehicle features. After the vehicle and its options were determined, I was given the opportunity to sit in the truck I requested and test drive it. The interactions I had with all members of the dealership, sales, marketing, financing, and clerical were very professional and easy to speak with. There was no pressure to purchase or commit and the conversations regarding vehicle specifics and financing were easy to understand. I can't think of any interaction during the process, walking into the dealership to driving away with a new truck, that was negative. Keep up the good work.
I couldn't ask for anything different. All the staff at Gallinger Ford are helpful and friendly. I will make it a point to tell all my friends that are looking for a vehicle to go there and talk to anyone first.
They are professional and deal with customers like they are family. Have dealt with them for decades. Wouldn't go anywhere else.
Mike, Scott and Richard were all fantastic to deal with. At no time did we feel pressured to purchase. The reception staff was very friendly and attentive. We would definitely recommend this dealership to anyone.
I was treated with respect and my salesperson, ray Dunbar, most knowledgeable and helpful. Everyone made me feel like a valued customer. I have been a Gallingers customer for years and wouldn't think of going elsewhere.
great and helpful staff, answered all of my questions taking time to respond to texts, emails and phone calls in a very timely manner. Very happy customer over here. Please get the Bronco up for sale so I can buy another car from you.
It seems they lost my appointment that I made over the phone but were able to fit me in. The service did take quite long as a result though.
I've never had anyone offer to go get my car and bring it closer because it was raining. This service advisor was willing to go above and beyond to make me happy. I'm so glad I chose a Lincoln and that I purchased it at Gallinger Lincoln Ford.
Didn't have to wait long. Explained things for me. Enjoyed a great cup of coffee while waiting for car.
Repairs completed to our satisfaction and all under warranty
Everything went well,i am completely satisfied with the service,the part took almost 10 days to arrive,but I was,nt bothered because the vehicle was driveable.
Great experience! Jesse was very helpful. Beautiful car.
We are very pleased, not only with the product, but also with each member of the sales team that we encountered.
I am extremely satisfied. Ray has been amazing. Thank you so much.
Everyone was very professional and kind. Made buying my vehicle very easy!
Great and efficient
They got me in and out in really good time. Booking my appointment was very easy. Customer wait area is very nice and the coffee is too.
It was quick and efficient but the service report could have been explained and it would have been a nice touch to offer a car wash with it (which I wouldn't have minded paying for!)
Since we were under pressure for time, the agreement of sale, time of pickup and delivery was done very efficiently and timely. We have known Rob Ferrant for many years, and have bought several cars from him. We have always found him very personable, helpful and knowledgeable.
Suggestions: That would be nice if you take customers to a room and talk to them there rather than standing in front desk without any chair and talk to them in front of others.
Glad to be getting calls asking about how my vehicle is doing.
Everyone was very professional and kind. Made buying my vehicle very easy!
We are really pleased with the service from Richard Nelson and Ray Dunbar thank you again
Nothing much to improve since services are already excellent
Service experience was good and doesn't need improving. Please get certified to sell plug-in vehicles. Thank you.
I had an engine light appear and was concerned. Joe in service was able to squeezed me into their tight schedule that day to have the problem diagnosed. Very appreciative.
didn t feel pressure to buy, and they had the F150 in stock with the options I wanted
This was my first vehicle purchase through Gallinger, my husband had such a great experience, I went with them for my car purchase.
Brian Goodwin, the sales person who sold us our last 5 cars at Gallinger had retired as I had. I was very worried about breaking in a new sales person and buying a car on a pension. I needn't have worried, Ray Dunbar and I got along very well. My wife and I are delighted with the new car and the way Gallinger treated its old customer.
Very easy to work with Ray. He is also very knowledgeable and helpful with the vehicle.
Nothing that I can think of. I love going there.
There are things in the service part that could be inproved but i cant think of any thing right now.
I thought about buying something other than a Ford. I went to a GM dealer and a Chrysler dealership and then I came back to Ford because I believed that is where I would get the best deal. Scott was a breath of fresh air. He was honest and straight forward. He helped me to get the car I wanted without any pressure to buy something I didn't need. I am telling friends and family to ask for Scott.
Timeliness was excellent, but it took a few minutes to find my vehicle in their lot after the service was done, as I wasn't told it was in the back of their property.
Scott was our rep. He was excellent to deal with. We would recommend him to anyone looking for a new car.
All staff were very helpful and accommodating even with my kids tagging along. Never felt pressured to sign anything until I was ready to do so. Salesperson was very knowledgeable and created a relaxed atmosphere. Great service all around.
Kevin is Very pleasant and knowledgeable, always a pleasure dealing with him.
I felt comfortable dealing with this dealership.
Very friendly I love this ford dealership. No negative comments this time.
they were able to fit me in even though they were all booked up because I was going on holidays the next morning.
Service representive was excellent couldn't have better service
Washing the car after would be nice.
They make the maintenance a simple, straight forward, easy going task. They have a solid system, and well trained and qualified staff
Salesperson worked around our schedule. It was appreciated.
Everything went very well and I am happy !!
Very friendly and courteous staff. I had the opportunity to meet many members of the team and they were all very pleasant and happy to help. They made the new car buying experience simple and enjoyable. My salesman Scott was extremely knowledgeable and was clear with all my options. Even took the time to go on two drives with me.
Salesman and sales manager was extremely helpful and was quick and efficient. Great service overall.
Rob listened, and he and Gallinger Motors delivered on everything they said that they would do.
fast service very friendly
I went a little early. They took car within a few minutes and all done speedy. Friendly employees and nice and comfortable waiting place with great coffee.
Very helpful and friendly
Purchase, delivery of the vehicle was a great experience. Every detail was looked after and as scheduled. I have been a Gallinger Ford customer for more than 5 years.
Took my truck in on time and completed the work on a timely fashion . Show people why service should be completed by a ford dealer.
|Kevin the sales person from Gallinger was really excellent this is the second new vehicle I have purchased through Gallinger and they will get my business from now on they do not pressure you in anyway and I am not the easiest person to deal with they sold me on selling me what I needed and nt something I didn't need .Richard the finance person was a joy to deal with .I can't say enough about these guys Great atmosphere great place to deal with it felt like family and I am pleased to be apart of the Gallinger Team .
Service was quick and everything went on schedule. Staff was very friendly.
This is our third vehicle purchase from Gallinger Ford and we have had the utmost pleasure of working with Rob Ferrant on each occasion. I spent a considerable amount of time with Rob and deciding which vehicle would best suit my needs and budget and Rob was very gracious. Not once did I feel pressured to go ahead with the purchase, if I wasn't 100% sure. Rob listens to his customer's wants and needs and will always strive to get them what they want and presents the facts in a clear and concise manner. Rob is very knowledgeable about Ford products, services and the motor vehicle industry in general. It's because of Rob's professionalism, excellent interpersonal skills and down to earth aire that we keep coming back to Ford and specifically, Gallinger's. The financing experience went just as smooth. Katherine recently returned from maternity leave and hit the ground running. She was up to speed on the extended warranty offers and recommended solutions to suit my needs and budget. Professional, accommodating, listens to customers and works to meet the customer's expectation. What could have been improved? Nothing at all.
My sales person Ray Dunbar took the time to explain all the new features of the car. He answered all questions so I fully understood what I needed to do. He welcomed me back any time if I had questions about features I may have a problem with. As there are many new features which can programmed. I love this new Fusion sport and my co-workers also comment on the look and features of my car.
I've been a customer of Gallinger Ford since the mid 1980's. I have absolutely no reason to shop anywhere else. I've always been treated with courtesy and respect. The sales staff is extremely knowledgeable and very pleasant to deal with. Vehicle was delivered 2 weeks prior to the expected dealer arrival date. Everything from the dealer standpoint was performed on a timely basis. I would not hesitate to recommend Gallinger Ford to any prospective buyer.
Nothing to improve from my last service.
Check-in check-out is great. Process for making appointment needs improvement.
My EDGE was completed on time and as promised. I have no issues
There were no newspapers in the waiting room. All magazines were sports related
I was dealing with Stan at Gallinger when I came in for the service. He was fantastic in understanding not only the need of the car and what repair it needed but also understanding the plight of the customer. It entailed at least 5 hours or work, and as I had driven into the dealership all the way from Mississauga, I had no choice but to wait at the showroom till the work was done. I never mentioned it to him as that being a problem, but Stan went out of his way to get me a loaner car for the time it took for the repair so that I could go about my day getting my other stuff done and not waste my day waiting on them. And after it all, they delivered the car 30 mins prior to when they said it would be done. It is this kind of customer service that will keep me a customer of Gallinger for life. Keep up the great work guys, you'll are awesome.
Service advisor at was really pleasant and helpful ensuring a ride if necessary.
My vehicle was taken in at the scheduled time so I didn't have to wait around for any extra time.
Service was good, could have been shorter in time.
Everything went as promised. The service advisor is first class, the waiting area is very customer friendly. I'll be going back for more service when required.
Service rep was amazing to work with but would love longer service hours
I have been going to Gallinger Motors for over 30 years, and we live in Penetang which is 2-½ hours away EXCELLENT WORK
They are very customer based.
Acknowledge the problem Getting it totally done on Saturday
Lady at the desk was friendly and helpful. She did a great job from start to finish. Waiting area's tv volume was a little loud and the remote wasn't around. Not a huge deal, but getting the car backed washed makes a huge difference. It really makes one feel as if they're car was treated with care. I owned a Mercedes prior to getting a Ford and although all other aspect at the dealership are better, the clean car after service always made an impact on me. Food for thought.
Employees always helpful & friendly. Servicestaff always honest & explain any issues, concerns or service that was provided or needs to be completed.
This being the first time to avail myself of the service department I am very satisfied and look forward to have great service in the future. Hopefully I will have not problems and only need basic appointments. thank you
great service price and mostly great communication
Great customer service from the service advisor. Greeted us when we walked in kept us informed of what what was going on while we were waiting
Nothing. Been going to Gallingers for over 30 years
I am completely satisfied with the first in class service that I receive from the team at Gallinger on an ongoing basis. Thank You.
The staff was efficient and informative. The shuttle was on time to pick me up
The sales.person Richard also the manager is excellent and extremely helpful. The service advisor is friendly and I have found all the sales people I encountered very helpful. Things for improvement could be the service desk girls. Not as friendly and helpful as the rest. Also my focus has a few issues with the transmission which I am aware they all do but I know I can trade soon. Ford is awesome and even if I win the 50 million dollar lotto I will only buy Ford due to Gallagher's service. Thanks
Upon arrival the wait time was very long just to get to the service advisor. There were at least 8 people coming in all at once that morning.
We haven't done too much with the Escape other than pick up floor mats that were missing when we picked the car up. Everyone is pleasant and have no negative comments.
Nothing great help they know how long it will take and always offer me a ride home or I can wait they inform on everything I got all my cars from them and I always will. Couldn't ask for a better place
vehicle done on time, no excuses. I have nothing to offer for improvement.
more follow up should be made in case something go wrong. there was a time when I needed the trunk cable replaced. someone told me they would order a new one and got the old one replaced; and they would call me to schedule the service time when the order is complete. However, this had never happened after 2 month until I called to check if the order had arrived. I was surprised that the order hadn't been made at all. what satisfied me is the part department answered my request quickly and got the order done within a week and scheduled to get the cable replaced.
Car was finished exactly when told it would be
The service was done promptly and I got my car back on time. Thank you
I can't think of any way that service could be any better at Gallinger's service department. I will continue to service my car there because I'm happy with the quality and value.
I brought my car in for an oil change and to have my information put into the system in the event there are any recalls. Making an appointment was easy and the time I requested was available. Upon arrival, the staff were friendly and helpful and the shuttle was convent and available immediately. Overall, I was completely content with my experience and I would return. I just wanted to note that I choose the "neither agree not disagree" option as I felt the questions were a bit too in depth for the service I received.
The staff was very friendly and my wait time at the dealership was very plesant.
The service advisor was excellent, I have dealt with all the GM, Chrysler, and Ford stores in Milton, and Mark is the best in town. and no we are not related.
The service manager is the best. he always finds time to speak to you and make you feel special explaind everything about your car.
It was just for an oil change - service was quick and great.
Thank you for another great experience at Gallinger Ford! Love these guys!
Nothing, they are always a good dealership to deal with and they always do a grwat service
service was completed to my satisfaction - no concerns
Service was performed on time and as scheduled. Service Advisor was very friendly, courteous cared about making sure I was satisfied and looked after any concerns. Great experience for me as some businesses forget about the customer. Customers pay the bills!
Nothing specific. Great Staff. Easy to get my vehicle in and always follow up when promised.
The staff work as a team. I know them and they know me. I like that. They are polite to me and they are polite to everyone. They also work hard and they work quickly. Also, if nobody is at the service desk every passing employee will stop and ask if I am being assisted. Usually the service rep. has run off to get me something. This is a top notch dealership.
I just wish that doing an oil change didn't require an appointment and having leaving my car there for so long.
Best service staff I have dealt with in my 50 years of driving.
I am satisfied with my experience at Gallinger Ford, Milton
Great Service Why does Taurus in any advertise ... I think that Taurus want where go ...I would go for a another a Ford ...
Gallinger treated me with courtesy and held my vehicle overnight when a snow storm made pick up difficult for me. The had an excellent shuttle service between my home and the dealership
the service I had done was for a recall
my service experiences at Gallinger Ford have always been very good they finish in a timely fashion & always answer all my questions & take care to explain too me as I am not knowledgeable in the area of cars>
All the people at Gallinger Ford are very friendly and helpful. I was and am very satisfied right from the sale through to the service.
I have been dealing with gallingers since 1996. It is one of the best Ford dealership[s around. The value, the service, the personnel bring our family back
only been to the dealer twice- but was very pleased with level and quality of the service
Keep up the good work!!
service was done promply and the required parts were ordered.
I would not go anywhere else! Great service and great staff. The mechanics know me by name and come by to say hi. Best run service department I have delt with.
I wish there was more of a deal offered to existing customers on additional vehicles purchased.
Very professional. Finished before they said it would be.
The people at Gallinger Ford are always courteous and take care of our vehicle needs. I find that they are honest and will continue taking my Ford vehicles into them for servicing or will return to them when we go to purchase our next vehicle.
Fast and friendly service, comfortable waiting area
It is a very good dealership
Staff was friendly and courteous
My only concern was a dirty hand mark on the front passenger seat after the service work was completed
Overall very good experience, look forward to the new construction being completed.
A1 sevices staff they are very friendly
NO COMPLAINTS, ALL STAFF WERE PROFESSIONAL
Great service. Friendly staff who will take the time to explain the work that is needed and some reco.
Great service happy you were able to help me out on a Saturday. Thanks to Mark for getting my car in and out quickly.
staff are always pleasant and accomadting
I dont know what to say but we are really happy with your service thank you so much
ford is always my first choice, along with Gallinger ford have dealt with them for years and send family and friends there to. Always have a good experience there like family. thanks
BCM programming didn't take the first time. Very reasonable about solving it
As usual the staff was very friendly and cordial. Even with all the construction going on it did not affect their quality of service and the promptness with which we received it Thank you
Pleasant service experience
I will keep taking my escape to Gallinger as long as I own it They take care of me there and answer all my questions I may have I'm in and out and I like that and they are supper friendly. Please keep up the good work Thank you
fast, to the point. Thanks
Overall very good service and staff
Purchased vehicle at this location which included oil changes for 1st year. Good service at a reasonable price level. Factory trained technicians and competent service manager. Hopefully, this vehicle was well made and will only require routine scheduled maintenance.
Great service experience. Joe was amazing and funny.
Gallinger treated my Ranger and me well. I might see if my daughter would look at a Focus.
Overall great - quick and efficient. Waiting area was not great because they are renovating, so the only waiting area is in a portable trailer building
Gallinger Motors has been consistent through the years.
When I bought the car and discussed service I explained that although I am of senior age this is the first car I have chosen, my first new car, and I am excited.I love my little red sports car! :-)However in the past my husband did all the work required for our cars but he is no longer able and I will be relying on you for service. He promised me there would be no problem for me at all. I have received excellent care and I was not "cheated" on anything! The staff are excellent and I have broadcast this message far and wide. I fo;;ow the required care. I get calls when work is due and I watch the window sticker. I got my winter tires promptly and when I knew I would have to move I used the "tire motel" and had quite a laugh at how well that went! Knowing how many women have been treated in regards to cars I feel blessed. My son in law recommended I buy there and I am also pleased with him, (although he was talking best price)
have dealt with gallinger ford for 24 years. have bought many cars thru them due to service and delivery of desired vehicles. service center is getting more reasonable in pricing compared to other auto service establishments. however need to get vehicle back asap to customer not all service takes a full day.
the staff were fast and friendly.
very happy with my truck and the service plan has be awesome. only issue was crack tires within a year.... had to by new ones I felt unsafe.
I am pleased that the dealership completed an upgrade to my "Sync" system that I had not had the chance to complete myself.
Considering the full renovations going on at Gallinger, they kept everything on time as promised.. good job!!
Very pleased with service and quality at this dealer
- S. Escape
Excellent Dealership have been going their for over 30 years, I travel 2 Hrs to get their. We live on lake Simco. I have 3 Lincoln,s MKX, MKT, Navigator, and T-Bird. Will only go their for service
E.M. F 150
I always find the staff helpful and pleasant and I love that the car is ready when they say it will be.
Gallinger Ford is most accommodating and helpful. I am always greeted in a friendly manner and my needs are well looked after. When paying for my service call, the lady at the front desk is always very pleasant. I do not mind waiting for my vehicle when they are doing an oil change as they are very timely and there is a nice area in the dealership where I am comfortable waiting.
Always a pleasure to have my cars serviced at Gallingers
The warranty work completed on my vehicle was very much appreciated. The consistent updates regarding the status of my vehicle were above and beyond my expectations. Thanks again to Tom and his team!
Gallinger is the best in Milton, excellent service, thank you
Could not be better!
Very knowledgeable staff.
When I get my vehicle serviced I want to be sure I can trust them to be fair. Gallinger Ford is very trustworthy and has earned my repeat business!
Completely satisfied with all aspects of service.
I think Gallinger provides the best customer service I have ever encountered. This is my first Ford.
I have been with Gallinger Motors for over 25 years, would not go any were else. We travel 2 hrs just for an oil change. We live on Lake Simco
The service staff is friendly and efficient. Would never take my vehicle anywhere else. Thanks!
I have dealt with Gallinger Motors since 1974 both for service and purchase of our vehicles:I have never experienced any problem issues with the Gallingers or their staff members in all of these years. Notwithstanding the substantial growth in the area Gallinger Motors has continued to provide "small town" service(that is a good thing!).
I bought my car there because of my experience with their Service Needs.
I have found every experience with Gallinger very positive.
I like the welcome board knowing they are expecting you and the whole service department treats you like an individual not just another task to so that day. It is a refreshing experience
I have no concerns regarding having my car serviced at Gallinger. Its proximity to where I work makes it very convenient for me. I am very please with the level of service that I have received from this dealership with regard to the care and attention to my vehicle. I feel that they are treating me honestly and respectfully. They are continuing to earn my trust in them.
Excellent service experience!
I have found every experience with Gallinger very positive.
On my way to Ottawa and had a left turn signal out which was fixed ASAP
Service always first class - just missed an item this time (fixing a tire pressure sensor)
The only comment is that unlike previous experience with Toyota & Nissan service is that Ford do not wash the car. That being said, I would fully recommend Ford & Gallinger Motors
Will continue to use Gallinger Motors for all my vechice care and service.
Best dealership ever
Very happy with way I was treated. Problem was ford parts not having stock.backorders
The staff are so helpful and really know their stuff
Complete satisfied with Gallinger Motors for over 20 years
"I live in Brampton and have been doing business with Gallinger Ford in Milton since 1986, both numerous vehicle purchases and service (not exactly a drive around the block). I think that says it all about my opinion of Gallinger Ford."
"It's always a pleasure to have my car serviced at Gallinger Ford. You always feel like a valued customer and I am happy to return for my next service. Thanks!"
"Service was great but only thing that has to be done is to just to have the car washed after in the garage for maintenance. Other than that, workmanship and the work they do is taking with pride and a job done right on the first try. Keep it up."
"Always completely satisfied"
"As always, they make me feel important to there business, always do a great job on service and timing. Sales and service staff always have time for you. Also they have great coffee available always. Great people, great service, great product. FORD RULES... Its the only wheels I will ever drive"
"I have bought numerous vehicles from Gallinger's and will continue to do so, staff and salespeople very friendly"
"I have been tempted to go to Midas for oil, lube and filter because it is 34.95 compared to 59.95, However I stay because the service is excellent"
"I just wish I had bought my truck from Gallinger Ford! Their service was impeccable! Other Ford dealerships could learn a few things from these guys! Well Done!!"
"My first service (8k check + oil change) all was done very well. Plus the staff installed bug deflector during my oil change service. Looking forward to all service checks for my Escape. We love our Escape, Good Job!"
"With my many dealings with Gallinger Motors I have always found the staff from, service to sales, to be very helpful and knowledgable. Keep up the good work. Thanks."
"Always have very good service. Straight forward, answers to any questions I may ask. Do recommend Gallinger Motors to my friends."
"Your service was great - courteous and polite. I waited during service and your waiting area is very nice - even have magazines for family and women, plus great coffee!!"
"Flat tire was dealt with in an incredible timeframe?" "... they handled it excellently all the way through, otherwise. I love My Ford Shop!"
"These guys were great and a special thanks to Tom Gallinger the service manager for being honest and up front, and providing great service and taking time to outline everything I need to know? Great job!! Great staff? I am a Ford employee and I will recommend this dealership to my other co-workers"
"Fantastic service and a very friendly and knowledgeable staff particularly the parts department. Anyone who goes elsewhere is severely lacking in intelligence"
"I've been a customer of Gallinger Motors since 1987. That makes it a total of 34 years and a lot of vehicles. (Also makes me feel very old). The sales and service experiences are the reasons why I continue to do business with Gallinger. Truly, a first class operation. Well done Gallinger Motors!"
"I was so impressed with Gallinger's service that I wrote a letter to the Service dept. Commending them on such a great job. They are friendly, accommodating and I have never been disappointed with my service. This is a great dealership."
Everything smooth and easygoing, no stress
Everything was great from the moment I stepped in! My sales rep answered all my questions, the test drive was awesome and smooth. Overall the best experience without a doubt, that's why I ended up choosing this dealer to buy my new truck!
Whole process of buying car went smoothly. Scott was very helpful and answered on all questions that we had. Very pleasant experience.
such a fantastic sales rep! Not from the immediate area, but never hesitated to go here for my new Escape!!
Ontario # Escape
It was all excellent, I have nothing to complain about!
In 2010 I purchased a Ford Edge. Because of that positive experience and the service I received over the years I automatically went back to Gallinger Ford. I was not disappointed. Tony Moon was most helpful and could not have asked for a nicer person to deal with. Gallinger has a customer for life.
Rob was amazing. He was very patient with my... let's say, "demandings". He was excellent at communicating with me and made the overall experience so fast, convenient and pleasurable. I was previously driving a Mazda, however, couldn't be happier with my ford! Our family will definitely stay with our current dealership for upcoming vehicles.
Gallenger ford is probably the best dealership I have ever dealt with. I'm very impressed with the dealership
Well l am going to say that l have been dealing with Gallingers since l believe 1990 and have enjoyed dealing with them. Before l bought my first ever Ford l always drove a GM product. l sure found a big difference in the cars as well as the people that work at Gallingers. At my age l don't know if l will buy another car but if l do it will be a Ford and will deal with Gallinger. l also know Dave Gallinger personally as well as his brother Tom.
I live in Toronto and i have been to dealers in Toronto But Gallinger Ford has been so nice from the time you walk in the door till you leave its easier for me to go to a dealers In Toronto but its worth the drive to go see friends at Gallinger ford
The over all experience was painless. Everyone was very welcoming and friendly
This is our first Ford, having always owned Honda or Hyundai, we were impressed with the drive, features, and value of the Escape. Tony was excellent and helped us make this big decision. My lower rating under delivery is only because snow tires were not in stock, but this was not a serious concern for us, we got them in a timely manner. Otherwise, Gallinger was first rate.
Ray was my sales rep he has been fantastic I love my Ford Escape! Great experience so glad I traded in my vehicle for this one!
We have been dealing with Gallinger Ford for many years and expect to be, for many more!!!
Very good service. I enjoy driving the new F-250
Excellent experience. Great salesman, listen to our needs and was able to find us exactly what we were looking for.
I had a excellent experience! Mike and Tony gave me the best customer service I've ever had. I will continue to recommend Gallinger Ford to anybody looking for car. I love my Ford!
It was very informative & complet to say the least. Very happy that we can go back with any questions to our salesperson. Great Team!
This is my 4th vehicle purchased from Rob at Gallinger. He is definitely a pleasure do deal with and extremely knowledgeable and helpful with explaining all the features on my new edge. I have absolutely no complaints with Rob or Gallinger. I would definitely recommend Rob and Gallinger. They make you feel at home.
I was completely satisfied from top to bottom with the sales experience. I was treated with the upmost respect by all at this location and was not pressured into making any decision. Excellent service from top to bottom! Highly recommended
Sales, financing, delivery and follow up were great. I will go back to Gallinger when this lease runs out
excellent purchase experience
I have been dealing with Gallinger Ford for about 3 years now, first with my 2012 Fusion, and now with 2014. I live in Cambridge but prefer to maintain my relationship with Gallinger based on a great service experience and excellence in the Ford brand. I look forward to a long business relationship.
Like the new look, quality and pricing of the Fords vs others
Very easy & friendly. Been dealing with Gallingers since 1980, because of their great service above & beyond
The sales person was very knowledgeable and friendly. He took the time to understand what my family needed and then gave us options.
Rob was great, I can't recommend him enough. Very straight forward and honest with me. No games
Love my vehicle
GREAT PEOPLE TO DEAL WITH OUR THIRD MKX LOVE IT!
great car buying experience!
Thank you Ray for your great service.
Our sales experience was completely satisfactory, I would only have one suggestion for the ford design, that a handle be included in the design a handle be placed on the roof of the vehicle for handicapped and aging individual to assisting them getting in the vehicle. the handle on the post is excellent for the right hand however need an extra one for the left hand. we are enjoying our new vehicle.
The process was quick, easy and fantastic. The sales rep was very professional and resolved any issues we had.
We've leased Ford products since 1992. Gallinger is our third dealer and by far, the most professional, helpful dealership in our 22 year history with Ford. We have already recommended this dealership and in particular, our rep, Rob Farrant. He and the Sales Manager went far beyond our expectations to keep us informed about the car's arrival and to explain all of the car's operating details. We are very pleased to have changed to Gallinger even tho' it's a driving distance from our home in Port Dover. And we will absolutely lease our next car from Gallinger.
Dave Gallinger is a great guy. Definitely not your typical car salesman!
Rob was pleasant and knowledgeable explaining the vehicle.
Overall I have an excellent experience with Gallinger Ford. Everyone was very polite and helpful.
Kevin G. did a great job since the beginning. I felt like dealing with friends.
SALES EXPERIENCE WAS AMAZING! MY SALESMAN ROB FARRANT WAS EXCELLENT TO DEAL WITH. HE EXPLAINED EVERYTHING TO ME AND MADE ME FEEL VERY COMFORTABLE WITH MY PURCHASE. I WOULD RECOMMEND MR. FARRANT TO ANYONE WISHING TO PURCHASE A VEHICLE FROM GALLANGER FORD! KEEP UP THE GOOD WORK!
Everything was great. Jeff was a pleasure to deal with and was able to work with me to get our family the perfect vehicle for our needs.
Although the dealership was under construction, the lot was very organized. My sales rep Ray Dunbar was excellent. Always on time, polite, professional, and a pleasure to deal with. I have passed his card onto a colleague of mine who is looking into a new F-150 as well, and resides in the area.
My sales experience was first rate from the time I met the receptionest through to picking up my Escape.
I have never owned a North American car before. I have to say that I am really impressed with our new vehicle, Gallinger (the dealership) and Rob (the fabulous salesperson that I dealt with). The Fiesta is amazing - I'm really enjoying it. 10+ rating for Ford
Rob Farrant gave us excellent care & was very attentive. This is my 3rd Ford using Rob.
We were completely satisfied with the excellent service that we always receive at Gallinger Motors. We also have an older Ford Focus which we take to Gallinger Motors for maintenance. The entire staff is always cheerful and explain everything that is required to be done. After the service is completed, we always get a follow up phone call to make sure that we were happy with the service and / or repairs. When we went there to purchase our new car. Rob listened to our concerns, as we were unsure whether to go new or used. After Rob Farrant pointed out the slight difference in price and showed us the new vehicle (Ford Fiesta), we decided to purchase the new car. He took his time and showed us all of the features of the car and answered all of our questions. Letting us know that if we had any more questions after the purchase that we could easily go back and he would be happy to assist us. Richard Nelson took care of the financial end. He was very courteous as well and went over all of the warranties and other options that Ford has available. Overall it was a great experience and we will definitely purchase another Ford vehicle in the future.
Very happy and satisfied.
No pressure at all. He allowed me to test drive the 2 vehicles I was interested in. I had a very hard time making a decision between the Focus (which I bought) or the C-Max. It basically came down to colour. If the C-Max was available in race red, I probably would have bought the C-Max.
Overall I am very satisfied with the knowledge presented, and how hard the sales rep worked to find me the best possible options for my car. I was extremely pleased how polite and efficient my sales rep was. He is very knowledgeable at what he does and Made sure to follow up with me on how I'm enjoying my new purchase. I will deffinitely recoend ford to everyone I know!
a very good experience from start to finish very professional
sales staff at Gallinger Ford are friendly and great to deal with. They took the time to answer all my questions and make sure that I got the vehicle I wanted. They demonstrated a level of professionalism that is second to none. I will definitely refer friends and family to this first class dealership.
I went to two different Ford Dealerships, one 20 minutes away and one 3 minutes away, Galinger being the 20 minutes one away. They professionalism, and helpfulness of the Sales Rep was absolutely spectacular. I had heard negative things about Ford from people I know, but decided to give it a try anyways. Looking more into it, I found that the reputation was exclusively from Concept Ford(the 3 minute one away). So between that and the amazing Sales person I had, I didn't have any second thoughts towards going to Galinger for my car.
The team were outstanding, especially with respect to working within my schedule. A very enjoyable experience.
We had to deal with 2 salesman. Out first person got sick. It was wonderful that a new person stepped in and completed the paper work and delivered our car.
Our Salesperson was just fabulous. He was very patient and really listened to what we wanted in a vehicle. He didn't even bat an eye when we came in and asked him to look for a different coloured car after he had already found one for us. Everything was explained clearly and questioned were answered patiently. I didn't feel rushed to make decisions and was made to feel very welcome there. An amazing experience!!! And yes, I LOVE my standard!!! It is soo much fun to drive! I also love that my car is going to be regularly serviced on a great plan!! Thank you for my new car and a wonderful experience!!
Kevin was great, Im still looking at following this purchase with another one, and nothing happened in the process that would stop me from getting the second car from him as well. I appreciated that if he didnt know the answer to a question he didnt fake it, but said I dont know and found someone that did so I Was completely informed when I signed the dotted line. I didnt care on brand of car, I bought a ford because the dealer came across as having a higher standard of integrity then the others I visited.
My salesman Rob F is by far the best I have ever encountered. This man combined with the out standing team at gallinger has made my experience the best. I will continue to bring friends and family to gallinger ford. I have had terrible service in the past (meadowvale ford) but gallinger has reinstalled my trust in ford and their products. Great job!
Friendly, I felt comfortable asking questions, they took the time to explain our questions, convenient location, overall great atmosphere.
I haven't owned a FORD for 35 years....I had previously owned 2 used FORDS that had given me MUCH trouble, so I stopped buying Fords. But when I seen the new Taurus I absolutely loved it, because of the great sales person (Brian Goodwin) that I contacted and the employee pricing at the time I was looking to buy....I decided to give ford another chance..........I am hoping I don't regret my decision to purchase the Taurus, time will tell.
THIS IS THE SECOND MKX WE HAVE, JEANNE HAS A WHITE ONE -I HAVE A RED ONE REALLY LIKE THEM I WAS A FORD DELER ,IN REGINA, FOR 2 YEARS AND A GM DEALER,IN KITCHENER FOR 30 YEARS- I LIKE THE MKX BETTER THAN A CADILLAC
I took a great deal of time researching my options in the purchase of my new vehicle. Kevin Gallinger was very well informed and helped me with my final decision. Thank you Kevin. He took a long time with me to ensure that I understood everything concerning this vehicle. His offer to call him at anytime for any kind of help was also very reassuring. The call from Gallinger Motors was very complimentary to me as well as to them for caring how I was feeling about my purchase Thank you to all
Took the time to walk through every aspect of the purchase and delivery without pressure or rushing to finish. Stayed late with no issues at all to finish the sale. Great service.
Rob and the people at Gallenger motors are the reason why I continue to purchase there. They are not my closest dealer, but are defiantly the reason why I will keep going back for my new and used Fords.
Over all great experience
There was a problem with the paint in a couple of areas, which was from the manufacturing of the vehicle. Our sales person was excellent in making the problem right.
I am very pleased with my sales experience, both in the time spent making the decision to purchase, as well as the amount of time spent in thoroughly reviewing all the features when I took delivery. I would have no hesitation in recommending Gallinger Ford as I have in the past.
Very good. The Sales Rep was honest and didn't try to "upsell" me on products or features I didn't want. He didn't rush the test drive and listened to what I really wanted and didn't try to sell me on what he wanted to sell....excellent people skills!
Overall an excellent experience.
Rob and the people at Gallenger motors are the reason why I continue to purchase there. They are not my closest dealer, but are definatly the reason why I will keep going back for my new and used Fords.
We purchased the vehicle at Gallagher Motors because we appreciated the efforts of Dave Cross, the salesman. When we first met Dave, we told him that we had just started looking and did not know what type of vehicle we wanted. We only went to the Milton Ford dealer because our daughters live in Milton. Dave was very courteous and spent time with us to explain options, etc. Dave followed up on all of our questions. He treated us as if he cared about selling us a car that would be a good fit for us. We would recommend Dave to anyone we know that may be looking for a new car. If we had not met Dave, we likely would not have purchased a Ford as we were very disappointed in the way we were treated at the Ford location on Erin Mills Pkwy / Battleford Rd. in Mississauga by a salesman.
Excellent. Great staff!
Great experience will definitely return for future vehicle purchases.
David Gallinger and the Sales Manager's service and customer-centered approach was truly refreshing and was one of the reasons why I chose to go back to Gallinger for my second Ford. I would have no hesitation recommending Gallinger Ford to anyone.
It was a great experience, I love my new vehicle the sales team was great and very helpful. The only downfall was my one wiper wasn't working when I got the car but I took it back and they got it fixed right away Gallingers is a great place to buy a vehicle I highly recommend it
It was definetly very good. Everybody are very accommodating and cheerful, explained to me everything and offered lots of options. Can't wait to see new showroom to open.
I have dealt with Gallinger Motors for many years and have always been more than satisfied with their service and professionalism.
Dealing with the Sales Rep was a great experience. He was courteous and helpful without being overbearing.
She is very new to the car industry, I asked her a question that she did not know the answer too, however she did not guess she looked up the answer on her computer and give me the fact and not just a "I think so" this is very important to us customers, trust goes along way. I love the ecoboost engine in my 2013 Escape...fantastic car, fantastic sales woman, fantastic dealership. I will recommend her and Gallinger Ford to everyone
Great experience with sales staff
Met my expectations on all aspects of the purchase
Completely satisfied with dealing with Gallanger Ford. Everyone was very friendly and attentive to my needs. I would recommend this dealership to anyone.
"After visiting (3) Ford dealership around the city Gallinger Ford was the best choice by far. The Sales Rep was easy to get a hold of & was was willing to go the extra mile & listen to what I was looking for in my new Ford. The experience overall was great. I'm proud to tell people where I had bought my new Ford Edge."
"This is the second vehicle we have purchased from Rob Farrant and Gallinger Motors. We are very impressed with the level of service and professionalism. A pleasure doing business there.
"Thanks Quick and Easy"
"Robert and the rest of the staff were very friendly and made the experience truly enjoyable."
"Very happy with everything once again 🙂 ford has never let me down and this dealership has always went above and beyond with service. Thanks Ford"
"Our experience with Gallinger Ford was excellent and the Sales Manager was awesome to work with. He was very helpful and informative. Thank you!"
"Outstanding service as always."
"Our sales person was excellent. He was friendly, polite, and knowledgable, and a pleasure to deal with. The group at Gallinger are very helpful and good at their jobs."
"Thanks to the Gallinger Team. Great service as always!"
"We have dealt with Rob and the Gallinger Team before and they are one of the main reasons we returned to purchase our truck."
"Very easy and carefree process. Professional and courteous. Highly recommended. "
"the sales person was extremely helpful and provided a wonderful overall experience. We appreciated that he was willing to accommodate the features that we wanted in a vehicle, and we did not feel pressured at any point in the sales process."
"Great experience! Love love love the car! "
"The best experience I ever had buying a car."
"We have purchased our last two cars from Gallingers. Due to the excellent Service Dept. and Brian Goodwin in Sales we made a recommendation to our son and daughter in law. They purchased a 2011 Ford Escape on March 16, Hope they are as satisfied as we are"
"The Sales persons were exceptionally knowledgeable & helpful in all aspects of making a Great Deal and making me feel good about this Purchase; also it is great to be back in a Ford Vehicle again, I hope to get many Years out it."
"Found the experience to be helpful and educational. The sales person I dealt with, Mr. Rob Farrant was courteous, knowledgeable and understanding of my wishes. The overall experience was excellent."
"Not much more to say. I found Gallinger Ford to be very thorough and professional in leading me through the purchase. Brian Goodwin is an excellent sales person. He kept me informed right through the process from the ordering to the delivery."
"A first class dealership with people who really care about there customers. Has to be one of the best sales people Ford has. Excellent Plus Plus"
"the sales person was an absolutely fantastic salesperson! Never had any pressure. We originally came in looking at a used Escape and he took our family needs, always keeping our budget paramount, and got us into a brand-new Escape without our price range. We love the vehicle itself and had a great experience purchasing it.
Recently purchased a 2015 Ford Escape over at the Gallinger Ford. I dealt with Ahsan Khan, the guy was very welcoming right from the start. Super easy guy he helped me pick out the vehicle I wanted. Than shortly after I dealt with the manager Glenn Bricker who worked out the deal that I wanted. I mean this guy bent over backwards to make sure I walked away happy with the amount I was willing to spend. Two solid guys right there I highly recommend this location. I myself am a skeptic of car dealerships in general. And these guys did not disappoint, I have much more confidence now knowing if there’s any issues, these guys will make sure your taken good care of. 5stars
2 weeks ago
Last week, I traded in a Focus for a 2017 Ford Escape. Puru at Gallinger Ford was very nice, down to earth, friendly, and patient. He was extremely real with me throughout the whole process and did his absolute best to treat me well and respectfully. I really appreciated his service and candour. Thanks, Puru, you're awesome.
3 weeks ago
I recently purchased a 2020 Escape from Gallinger Ford Lincoln and I was beyond impressed and happy with the entire experience. Rohan was amazing to deal with and found the perfect vehicle for our lifestyle and budget needs. In Service, John went above and beyond to make sure the vehicle was delivered with winter tires, rims, and ready for winter. Thank you to everyone at Gallinger for making this process exceptional! We will be back!
4 weeks ago
Wonderful, wonderful service. Went in inquiring about trading towards a Ford and both the GM, Sunil, and the sales rep, Ron, were a delight to work with who went out of their way to help me. Even though I didn't end up getting what I wanted, they were phenomenal and I recommend them wholeheartedly.
2 months ago
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